Riverview Patient Guide
We are committed to your care.
Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you. 您可能会通过电话、电子邮件或短信联系,并被要求完成一项保密调查. Please take the time to complete the survey. 您的反馈将帮助我们了解我们做得好的地方以及我们可以改进的地方.
Privacy Practices Patient Rights & Responsibilities Concerns About Your Care
Fast facts about your stay.
- ATM
- Bedside Shift Report
- Bedside Technology
- Cafeteria
- Calling Your Nurse
- Cellphones & Video
- Channel Listing for TV
- Concerns About Your Care
- Electrical Appliances
- Fire Safety
- Flowers
- Hearing Impaired
- Hospital Safe for Valuables
- Hourly Rounding
- Housekeeping Services
- Interpreters and Translation Services
- Lost and Found
- Medicines
- Parking
- Pastoral Care
- Patient Meals
- Personal Belongings and Valuables
- Public Restrooms
- Rapid Response Team
- Smoking
- Telephone
- TV
- Vending Machines
- Visiting Hours
- Wifi
Support for Caregivers
我们鼓励病人挑选一个关键的人在他们住院期间支持他们. Whether you are that primary support person, or just one of many people caring for and supporting your loved one, 你可以发挥重要作用,确保你所爱的人在医院内外得到最安全和最好的照顾.
Patient and Family Care
We participate in patient- and family-centered care. 我们认为,家庭在确保所有年龄段患者的健康和福祉方面发挥着重要作用. Our goal is to create partnerships among healthcare practitioners, 这将导致患者和家属的最佳结果,并加强安全交付, quality, efficient, effective, and timely care.
What to Know Before You Leave
护理人员可以通过回答以下三个问题来帮助确保他们所爱的人在住院后得到最好的结果:
- What is the next step for medical care (home or facility, follow-up with primary care physician or physical therapy, etc.)? Help your loved one arrange the details to make this happen—financial plan, transportation, scheduling, etc.
- What new and former medicines does my loved one need to take? Help your loved one understand the details—timing, dosing instructions, side effects, prescription refills, etc.
- 我需要注意哪些健康警告信号,如果它们发生了我该怎么办? 帮助你所爱的人写下这些症状,以及他们的名字和联系电话.
If you feel like you need a break or help, reach out to friends and family. And consult the resources listed here: National Alliance for Caregiving | Family Caregiver Alliance | Caregiver Action Network
Facts About Your Stay
ATM
No ATM available at this time.
Bedside Shift Report
We want you to feel comfortable and cared for throughout your stay, 所以在每次换班的时候——大约每12个小时——你的护士会把你的新护士介绍给你. 团队会讨论你的进展、药物和当天的检查安排. Ask questions. The more you’re involved, the better and safer your care.
Bedside Technology
在你住院期间,你可以用电脑或平板电脑看医生和护士. These tools help them care for you by providing around-the-clock monitoring, 各种资源以及与医疗团队其他成员的快速沟通. If you have any questions, ask your doctor or nurse.
Cafeteria
Highpoint Health - Riverview Cafe
Location: 1st floor across from the main entrance
Breakfast Hours: Daily from 7am - 9am
Lunch Hours:
Daily from 11:30 am to 1pm
Dinner Hours:
Daily from 5pm to 5:30pm
Visitors may use the dining room at any time. Due to dietary restrictions, patients may not be served in the cafeteria.
Calling Your Nurse
Your room is connected to the nursing station via an intercom system. 要呼叫护士,请按位于床边的护士呼叫按钮. 如果您对如何使用呼叫按钮有任何疑问,请让工作人员告诉您.
Cellphones & Video
During your stay, you may see members of your care team using mobile phones. At Highpoint Health - Riverview, our staff are permitted to use phones for work-related activities, such as communicating with doctors or other care team members. Employees are not allowed to use phones for non-work-related activities. 手机和其他通讯设备有很多与工作相关的好处, including access to medical references, clinical tools and patient information.
Channel Listing for TV
2 ABC | 22 WJFB | 42 Lifetime | 63 Style |
3 Local | 23 TBS | 43 History | 64 Oxygen |
4 NBC | 24 USE | 44 HGTV | 65 Food Network |
5 CBS | 25 Disney | 45 TLC | 66 Travel Channel |
6 Fox 17 | 26 Sport South | 46 CNBC | 70 FX |
7 WRTN | 27 CSS | 47 HLN | 71 TV Guide |
8 PBS | 28 FS Tennessee | 48 FOX News | 80 G4 |
9 C-SPAN | 29 ESPN2 | 49 CSN 49 | 81 Cartoon Network |
10 ACCESS | 30 CMT | 50 NBC Sports | |
11 ESPN | 31 GAC | 51 MSNBC | |
12 QVC | 32 VH1 | 52 TWC | |
13 CNN | 33 BET | 53 truTV | |
14 WUXP (My 30) | 34 MTV | 54 Golf Channel | |
15 TBN | 35 ABC Family | 55 Jewelry TV | |
16 HSN | 36 AMC | 56 Bravo | |
17 ION | 37 Nickelodeon | 57 Syfy | |
18 The CW | 38 TNT | 58 E! | |
19 Access | 39 Discovery | 59 TV Land | |
20 FAM (WGN) | 40 Animal Planet | 60 Comedy Central | |
21 WHNT | 41 A&E | 61 Spike TV |
Concerns About Your Care
如果您对您的护理有任何疑问或担忧,请与您的护士或护理主管交谈. 如果您的问题仍未解决,请联系医院的患者维权人士. You also have the right to file your complaint with either:
The Tennessee Department of Public Health
710 James Robertson Parkway,
Nashville, TN 37243
Phone: (615)741-3111
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Website: www.jointcommission.org, then click “Report patient safety event”
有时,医疗保健选择可能涉及道德问题,例如希望拒绝挽救生命的治疗或对预先指示存在分歧. 我们的医学伦理委员会可以帮助你和那些在这里支持你的人做出艰难的决定. 如果需要帮助,可以找你的护士联系医学伦理委员会的人.
Electrical Appliances
为了您的安全,我们保留检查带入医院的任何电器的权利.
Fire Safety
We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do.
Flowers
Flowers are delivered to patient rooms by individual florists. Please note that flowers are not allowed in Intensive Care Units.
Hearing Impaired
We have services available for people who are deaf or hearing impaired. If you need these services, please contact your nurse.
Hospital Safe for Valuables
我们要求病人将他们可能拥有的任何贵重物品寄放在家人或家里. 如果您需要锁上贵重物品,请让您的护士与保安核实.
Hourly Rounding
护士会在白天每小时来一次,晚上每两小时来一次,检查你的舒适度, help you change positions in bed, assist with trips to the bathroom, and make sure you can reach your phone, call light, and personal items easily.
Housekeeping Services
Housekeeping services are provided daily.
Interpreters and Translation Services
Interpreter services are available for patients. Please contact your nurse for assistance.
Lost and Found
如果您在我们的设施丢失了物品,请联系保安.
寄到我们医院的邮件由医院志愿者从星期一到星期五送到病人手中. Flowers may be delivered by individual florists, staff or volunteers. Fresh flowers are not allowed in critical care areas.
Mail received after discharge will be forwarded to the patient’s home.
Medicines
你在医院服用的所有药物都需要由医院工作人员开处方并给你. Tell your doctor about any medicines you regularly take. If you still need them, hospital staff will give them to you.
Parking
Free parking is available to patients and family members. Handicap parking is available.
Pastoral Care
If you would like a visit from the chaplain for spiritual care and comfort, please ask your nurse to contact a chaplain from our volunteer list.
Patient Meals
Breakfast, Lunch, and Dinner are served to all patients based on diet. Visitors are welcome to visit the Dining Room during normal operating hours.
Personal Belongings and Valuables
Personal care items such as contact lenses, eyeglasses, 助听器和假牙不用的时候可以放在床边的架子上. 请不要放在床上或餐盘上,以免丢失或损坏. Leave valuables like jewelry or cash at home, or give them to a trusted relative or friend to watch over. 如果没有这样的选择,贵重物品可以根据您的要求由保安锁起来. 高点生命值-河景不负责更换个人物品.
Public Restrooms
为了每个人的健康和安全,我们要求访客不要使用病人洗手间. Public restrooms are located throughout the hospital. Ask hospital staff to direct you to the nearest one.
Rapid Response Team
如果你的病情恶化,而你没有得到你需要的即时护理,你可以打电话给快速反应小组作出反应.
How to call rapid response:
- Dial 1175 on bedside phone.
- Tell the operator ‘Rapid Response” and provide your name, room number, patient’s name and your concern.
- The Rapid Response Team will be sent to your room.
Smoking
If You Smoke or Use Tobacco
在医院期间,请不要出现尼古丁戒断症状. 您可以在医院就诊期间接受尼古丁替代疗法(NRT)或其他适当的支持. Please ask your nurse for more information.
Telephone
你的朋友和家人可以直接拨打615给你的病房打电话.735-5 + the last three digits of your room number. 拨打本地电话,请先拨9,等待拨号音后,再拨您需要的号码. Long-distance may be placed by dialing 9 + 1 then the phone number.
Key Numbers
Main 615.735.1560
Billing 1.855.270.1595
After Discharge Questions 615.735.5363
Nutrition/Dietary Services 615.615.5378
Medical Records 615.328.6623
TV
Each patient room has a television. 请为他人着想,在睡前把音量调低,关掉电视. TVs are controlled by the bedside pillow speaker or side rail controls. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions on using your TV.
Vending Machines
在这里,你可以在急诊室等候区24小时找到饮料和小吃. Ask your nurse for the location of the closest vending machines.
Visiting Hours
Visiting hours are subject to change. Please ask your nurse for official hours during your stay.
To promote healing and safety and limit infection, some units may limit the number of visitors you can receive at one time.
- General Hours: 7:00 a.m. to 9:00 p.m. Note: Patients have the right to choose to receive visitors from among family, friends or other individuals at any time during their stay.
- Pediatrics: 父母或其他成人支持人员必须始终陪伴患者.
Visiting Overnight
夜间探视病人必须与主管护士和/或护士经理协调,只有在某些情况下才允许. If overnight visitation has been approved, you will be given a visitor card by the nurse, 谁会告诉你如何从保安那里获得访客通行证. 请佩戴此徽章,并在您的夜间就诊期间始终留在候诊室或病房内. We reserve the right to revoke overnight privileges.
Wifi
As a service to our patients and visitors, Highpoint Health - Riverview通过医院提供免费无线上网服务. Please go to your Wi-Fi settings, select Guest_Access, then follow the instructions on the popup window.